Clear expectations from seller to collector.

1. Australia-only launch

CardQuay initially supports Australian users and Australian delivery addresses only. International shipping is not supported unless CardQuay later announces it in writing.

2. Direct Deal dispatch

The seller packs and sends the card to the address released after payment is confirmed. Sellers must dispatch within three business days unless a different handling time was accepted. For a Direct Trade, each participant sends their side of the exchange directly to the other participant.

3. Planned Safeguarded Trade dispatch

Safeguarded Trade is still in development. Sellers must not send cards to CardQuay for a new transaction. If launched, the planned process would release a private receiving address only after the required service step, followed by a visible listing comparison and onward dispatch. Final operational and postage terms will be published before activation.

4. Tracking and evidence

Every saved postage option must be tracked. Sellers must enter a valid carrier and tracking number and upload requested lodgement evidence after dispatch. A seller may correct inaccurate tracking; CardQuay retains an audit history of saved versions and uses safe official carrier links where supported.

5. Packaging

Sellers must protect cards against bending, moisture and movement. Graded slabs should be cushioned and prevented from contacting hard edges. Any future CardQuay forwarding packaging will be governed by the Safeguarded terms published before launch.

6. Postage and insurance amounts

Direct Deal postage prices come from the seller's saved options and are shown before payment. Insurance is arranged between members and is not included unless explicitly selected. Safeguarded Extra Cover is not currently offered.

7. Delivery addresses

Buyers must provide a complete Australian address. The address is private and is released to a Direct Deal seller only after payment is confirmed. Members must not use an address obtained through CardQuay for another purpose.

8. Delivery confirmation and reports

When an integrated carrier reports delivery, the buyer has 48 hours to confirm safe receipt or report a problem. If no case is open when that period ends, CardQuay may automatically confirm delivery. This workflow records activity but does not make CardQuay responsible for a Direct Deal carrier or seller.

9. In-person collection and legal rights

In-person collection is permitted only when both members freely agree. Meet safely, inspect the card and keep a written record. Nothing in this policy limits rights or remedies that cannot be excluded under the Australian Consumer Law.